Terms of Service

Acceptance of Terms

By accessing or using our Digital School platform, you agree to be bound by these Terms of Service. These terms apply to all users, including students, parents, guardians, and teachers.

If you do not agree with any part of these terms, you may not use our services. Parents or guardians must accept these terms on behalf of students under 18 years of age.

Eligibility

Age Requirements

• Students must be between 12-18 years old (JSS3/Year 9 to SS3/Year 13)
• Students under 18 require parental or guardian consent to enroll
• Parents/guardians must be 18 years or older

Geographic Availability

Our services are currently available to students in:

• Nigeria (following Nigerian curriculum)
• United Kingdom (following UK GCSE/A-Level curriculum)
• Canada (following Canadian curriculum)

Enrollment & Programs

Available Programs

We offer the following educational programs:

• Full School Programme: Comprehensive secondary education ($80/month)
• Exam Prep Intensive: Focused exam preparation ($60/month)
• Special Topics On-Demand: Individual subject tutoring ($25/session)
• Weekend Breakthrough Classes: Saturday & Sunday sessions ($40/month)
• Career Guidance & Mentorship: University and career planning ($40/month)

Enrollment Process

• Complete the online registration form with accurate information
• Select appropriate program and grade level
• Provide parent/guardian contact information
• Accept these Terms of Service and Privacy Policy
• Complete payment to activate enrollment

Program Changes

Students may request to change programs by contacting our support team. Program changes are subject to availability and may require pro-rated payment adjustments.

Platform Usage

Approved Communication Channels

• Live classroom video sessions via our platform
• In-platform messaging system
• Assignment submission portal
• Official school email communications
• Parent dashboard notifications

Prohibited Activities

• Teachers conducting classes outside the official platform
• Direct personal contact between teachers and students without management approval
• Sharing personal contact information (phone numbers, social media)
• External meeting arrangements without school authorization

Account Security

• Keep your login credentials confidential
• Do not share your account with others
• Report any unauthorized access immediately
• You are responsible for all activities under your account

Live Classes

Class Schedule

• Full School Programme: 15-20 hours per week, weekdays
• Exam Prep Intensive: 3 sessions per week
• Weekend Classes: Saturday & Sunday sessions
• Special Topics: Scheduled by appointment

Class Conduct

• Students must join classes on time
• Cameras should be turned on unless technical issues arise
• Mute microphones when not speaking
• Raise virtual hand to ask questions
• Appropriate behavior and language required at all times
• No recording of classes by students (school provides official recordings)

Class Size

To ensure quality education and personalized attention, we limit class sizes to a maximum of 10 students per session.

Communication Policy

Student-Teacher Communication

• All communication must occur through the platform messaging system
• Teachers will respond to student questions within 24-48 hours
• Emergency academic support is available through the support team
• Office hours may be scheduled for additional help

Parent-Teacher Communication

• Parents can message teachers directly through the parent dashboard
• Scheduled parent-teacher conferences are available upon request
• Progress reports are sent to parents monthly
• Parents receive immediate notifications for attendance or behavioral issues

School-to-Home Communication

• Important updates sent via email and platform notifications
• SMS alerts for urgent matters (with consent)
• Weekly newsletters with school news and announcements

Attendance & Participation

Attendance Expectations

• Students are expected to attend all scheduled live classes
• Attendance is tracked and reported to parents
• Consistent absence may affect academic standing
• Medical or emergency absences should be reported in advance

Missed Classes

We understand that students may occasionally miss classes. When this happens:

• All classes are automatically recorded and available for review
• Recordings are accessible within 2 hours after class ends
• Recorded sessions remain available for the duration of your enrollment
• Students can catch up on missed content at their convenience
• Teachers may assign makeup work for missed classes

Participation Requirements

• Active participation in class discussions is expected
• Complete all assignments by the specified deadlines
• Take tests and exams as scheduled
• Engage respectfully with teachers and classmates

Class Recordings

Recording Policy

• All live classes are recorded by the school for educational purposes
• Recordings are automatically available after each class
• Students can access recordings through their dashboard
• Recordings may show student faces and voices during class participation

Recording Access & Usage

• Recordings are for enrolled students' personal study use only
• Recordings cannot be downloaded, copied, or shared externally
• Students may not record classes independently
• Unauthorized distribution of class recordings is strictly prohibited

Consent

By enrolling, students and parents consent to being recorded during live classes. If you have concerns about recordings, please contact us before enrollment.

Student Conduct

Expected Behavior

• Treat teachers, staff, and fellow students with respect
• Use appropriate language and behavior in all interactions
• Follow class rules and instructions from teachers
• Maintain academic integrity in all work
• Report any bullying, harassment, or inappropriate behavior

Prohibited Behavior

• Harassment, bullying, or discrimination of any kind
• Using offensive, abusive, or inappropriate language
• Disrupting classes or preventing others from learning
• Sharing inappropriate content or images
• Attempting to hack, damage, or interfere with the platform

Consequences

Violations of conduct rules may result in:

• Warning and notification to parents
• Temporary suspension from classes
• Permanent removal from the program without refund
• Legal action in severe cases

Academic Integrity

Honesty in Academic Work

Students are expected to:

• Complete their own assignments and tests
• Cite sources properly in written work
• Not use unauthorized materials during tests
• Not plagiarize or copy others' work

Testing Integrity

• Tests must be taken individually without outside help
• Browser lockdown may be enabled during exams
• Webcam proctoring may be used for high-stakes exams
• Suspicious activity will be investigated

Violations

Academic dishonesty will result in:

• Zero grade on the assignment or test
• Parent notification
• Possible program suspension or expulsion
• Note on academic record

Payment Terms

Pricing

• All prices are in USD and subject to change with 30 days notice
• Monthly programs are billed on a recurring basis
• Session-based programs are billed per session
• Payment is due before the start of each billing cycle

Payment Methods

• Credit/Debit cards
• Bank transfers
• Mobile money (where available)

Late Payment

• Overdue accounts may result in suspended access
• Late fees may apply after 7 days
• Continued non-payment may result in enrollment termination

Cancellation & Refunds

For detailed refund policy, please see our Refund Policy page.

Cancellation Process

• Submit cancellation request via email or platform
• Include student name, program, and reason for cancellation
• Cancellation takes effect at the end of the current billing cycle

Refund Eligibility

• Full refund if no classes have been attended
• Prorated refund based on classes completed
• No refunds for completed programs or courses

Feedback & Improvement

Limitation of Liability

Service Availability

• We strive for 99.9% uptime but cannot guarantee uninterrupted access
• Technical issues may occasionally affect platform availability
• We are not liable for third-party service failures (internet, power, etc.)

Educational Outcomes

• We provide quality education but cannot guarantee specific exam results
• Student performance depends on effort, aptitude, and various factors
• We are not responsible for university admission decisions

Termination

By Student/Parent

• You may cancel enrollment at any time
• Refunds are subject to our refund policy
• Account access ends at billing cycle completion

By School

We may terminate enrollment for:

• Violation of these terms
• Non-payment of fees
• Inappropriate conduct or behavior
• Fraudulent activity

Changes to Terms

We may update these Terms of Service periodically. Significant changes will be communicated via email and platform notifications. Continued use after changes indicates acceptance of updated terms.

Contact Us

Questions about these Terms of Service? Contact us: